No more chaos
at the
kerb. Just
transport that
flows.
Passengers don’t see the system. They just experience a smooth, professional pickup every time. Your dispatchers have full visibility and control. Your venue gets fewer headaches, less congestion, and a cleaner environment. Qatch GO Smart Queueing runs in the background, so everything at the front looks effortless.
Live at Eindhoven Airport since February 2022
130,000+ barrier transactions processed No hardware overhaul required Available for direct purchase and tender processes Winner, Taxi Innovatie Prijs 2023
Sound familiar?
Airports and venues have always had a transport problem.
Most have just learned to live with it.
They shouldn’t have to.
Congestion and chaos at the kerb
Multiple taxi companies, ride-hailing apps, private cars, and shuttles all competing for the same space at the same time. No system, no order, no visibility for anyone trying to manage it.
Frustrated drivers and no-win situations
Without a fair, transparent queueing system, drivers argue over position, companies clash over territory, and your operations team spends more time managing conflict than managing transport.
No data, no control
You know you have a problem at peak times, but you have no visibility into how many vehicles are available, how long passengers are waiting, or where the bottlenecks are forming. You cannot fix what you cannot see.
Invisible to passengers,
indispensable to operations.
Qatch GO Smart Queueing sits between your venue and the transport
companies serving it. Passengers simply walk out and get in a taxi.
Everything that makes that possible happens behind the scenes
1
Vehicles join the digital queue
Drivers check in through the Qatch driver app when they arrive at your venue. The system knows who is there, how long they have been waiting, and which company they belong to.
2
Dispatchers see everything live
Your operations team has a real-time web dashboard showing vehicle availability, queue position, wait times, and demand across every zone. No phone calls, no guesswork, no clipboards.
3
Supply is matched to
demand through smart zone
management
The venue is divided into zones configured to your specific layout. When demand is high, vehicles move inward toward the active pickup area. When it is quiet, they hold in the outer zones. Customized according to your requirements.
4
Passengers get a flawless experience
They walk out, a vehicle is there, they go. No waiting in confusion, no competing drivers approaching them, no visible queue. Just transport that works.
The tools your dispatchers and drivers
need to turn a chaotic kerb into a smooth,
professional operation.
Your dispatchers see the full picture from a browser. Your drivers get clear, real-time instructions on their
phone. Everyone works from the same live data so nothing falls through the gaps
Web-based dispatcher dashboard
Every response the AI gives is based on your own data: your prices, your policies, your fleet, your booking rules, your FAQs. It does not give generic answers. It gives your answers, in your tone, consistently, at any hour, across every channel you operate.
Driver app
Every driver operating at your venue uses the Qatch driver app to check in, join the queue, and receive dispatch instructions. It replaces the chaos of drivers jostling for position with a fair, transparent, rules-based system that every operator can see and trust.
Demand-responsive zone management
The zone system acts as a natural buffer against demand spikes. Vehicles held in outer zones are ready to move inward the moment Zone 1 activity increases, reducing response time without requiring manual intervention from your operations team. Your dispatcher dashboard gives your team the live visibility they need to make proactive decisions rather than reactive ones.
Multi-operator management
Qatch handles multiple transport companies simultaneously, including licensed taxis, private hire operators, and ride-hailing platforms like Uber and Bolt. Every operator works within the same system, plays by the same rules, and has full visibility of their queue position.
Notifications and announcements
Send real-time notifications to drivers about zone changes, demand shifts, or operational updates directly through the platform. Keep everyone informed without radio calls or manual coordination.
No hardware overhaul required
Qatch Smart Queueing works as an overlay on your existing infrastructure. It runs on standard web browsers and mobile devices. You do not need to rip out existing systems or invest in expensive new hardware to get started.
Proven in the real world
From chaotic kerb to controlled
operation. Eindhoven Airport, live
since February 2022.
Eindhoven Airport was one of the first venues in the Netherlands to
deploy Qatch Smart Queueing. Here is what changed.
130,000+
Barrier transactions processed
No
More driver conflicts
Uber + Bolt
Integrated into operations
The difference was visible from day one. Drivers queued properly, our dispatch team had full visibility for the first time, and the arguments at the kerb stopped almost immediately. Qatch brought a level of order we could not achieve through physical coordination alone.
— Ground Transport Manager, Eindhoven Airport
The case for Qatch
Three reasons operations teams
choose Qatch GO Smart Queueing.
Efficiency
Supply matched to demand in real time means fewer empty vehicles waiting and fewer passengers left without one. Every vehicle movement becomes purposeful. Dead time and dead kilometres both go down.
Sustainability
Less time idling at the kerb means lower fuel consumption and lower CO₂ emissions. For venues with sustainability targets or municipalities managing urban transport flows, Qatch generates the data to prove the impact and report it accurately.
Safety and professionalism
When every operator is working inside the same transparent system, the environment at your kerb changes. No overcrowding, no confrontations, no confusion. Passengers experience a clean, professional arrival and departure. Your venue looks like it has its act together, because it does.
Any venue where transport flow
needs to be managed properly.
If you have a kerb and more than one transport operator using it, Qatch
GO Smart Queueing was built for your situation.
From first conversation to live system, at
whatever pace your organisation needs.
Every venue is different. Some go live in days. Some take a year. We work at your pace,
through your procurement process, and around your operational constraints.
Book a demo
We walk you through the system and learn about your specific venue, operator mix, and challenges. No generic pitch, a conversation about your actual situation.
Pilot
We deploy a controlled pilot at your venue so your team can see the system working in your environment before any larger commitment is made.
Test and refine
We work with your operations team and the transport operators at your venue to configure the system around your specific rules, zones, and workflows.
Go live
Full deployment across your venue. Your dispatchers are trained, your operators are onboarded, and the system is running. We stay close during the transition and beyond.
Procurement-ready
Qatch is available through both direct purchase and formal tender processes. If your organisation requires a tender, we have experience participating in procurement processes and can provide all necessary documentation.
Every venue is a different project.
Every quote reflects that.
Qatch GO Smart Queueing is priced based on the scale of your venue, the number of
operators involved, and the scope of deployment required. There is no off-the-shelf price
because there is no off-the-shelf venue.
Also from Qatch
Qatch Omni AI
Passengers have questions before, during, and after their journey. Qatch Omni AI answers them automatically, in their language, at any hour, without your team lifting a finger. Trained on your venue’s specific setup, it handles everything from “where do I go” to “my driver has not arrived” without a single human intervention needed.
Frequently asked questions
For detailed setup guidance
Dispatcher dashboard walkthroughs, and driver app documentation,
visit the Qatch GO Smart Queueing Knowledge Base.
Ready to bring order to your kerb?
Whether you manage an airport, a venue, or a city transport hub, Qatch Smart
Queueing was built for exactly the kind of problem you are dealing with. Let us show
you what it looks like in your environment
Live at Eindhoven Airport
120,000+ transactions
No hardware needed
Multi-operator
Taxi Innovatie Prijs 2023